Warranty & Returns
Our warranty and returns policy.
As an Australian business, we comply fully with Australian Consumer Law. Below is how our warranty cover works, what we accept as a return, and how to send something back.
Warranty cover
How long you’re covered.
Unless explicitly listed as brand new, our physical products are sold as second-hand. Warranty terms below apply from the date of purchase.
New physical products
12 months
Warranty from date of purchase on all physical products listed as new.
Software products are excluded from physical-product warranty — see the licensing terms that come with them.
Second-hand products
3 months
Warranty from date of purchase on all physical products sold as second-hand.
This is the default unless a product listing explicitly says “brand new”.
How a warranty claim works.
If you believe a product is faulty within its warranty period, please contact us to start a claim. The item will need to be returned to us (buyer covers return shipping) so we can inspect and verify the fault.
If the fault is confirmed and not caused by user damage:
- A replacement unit will be provided, or
- A full refund will be issued (refund may be the only option if a replacement unit isn’t available).
If the inspection shows damage caused by misuse (for example, a damaged USB port), you’ll be offered:
- A paid repair (where the item allows), or
- A paid replacement unit.
Returns
30-day return window.
Returns on physical products are accepted within 30 days of purchase, for the reasons listed below.
✓
Faulty item
The product has a genuine fault and has not been damaged by misuse.
✓
Incorrect item received
You received an item that doesn’t match what you ordered.
✓
Unused software licence
Where applicable, a software licence that hasn’t been activated or used.
Not accepted: change-of-mind returns, and items damaged by misuse (including but not limited to water damage, physical damage, or circuit damage from incorrect external power).
How to return an item.
- Same condition as received. We photograph every product before dispatch and compare on return. If the item is damaged or shows signs of wear, only a partial refund may be possible.
- Pack it like we packed it. Strong box, bubble wrap — the same way it arrived.
- Use tracking, signature and insurance. This protects both of us if anything happens in transit.
- Return shipping is at the buyer’s expense. We’ll inspect the item once it arrives and confirm the outcome with you.
- For “faulty item” returns, our inspection will determine whether the fault is genuine or caused by misuse before any refund or replacement is processed.
Question about a warranty claim or return?
Get in touch — we’ll walk you through what’s next.